1. Information We Collect

We may collect:

• names

• phone numbers

• email addresses

• reminder preferences

• reminder messages

• onboarding information

• support contact information

• business information

• communication preferences

• billing-related information

We may also collect:

• browser/device information

• IP address information

• website interaction information

• communication logs

• operational metadata

Customers should avoid submitting unnecessary sensitive medical or highly confidential information through onboarding forms or reminder messages.

2. How Information Is Used

Information may be used to:

• provide onboarding services

• configure reminder workflows

• configure communication workflows

• send reminders and notifications

• send payments reminders

• provide customer support

• maintain service operations

• improve Services

• comply with legal obligations

3. Automated Communications

By using AlertCue Services, customers consent to receiving:

• automated calls

• automated text messages

• emails

• onboarding communications

• operational communications

• billing communications

Message and data rates may apply.

Customers may opt out of text communications by replying STOP where applicable or by contacting support.

4. Third-Party Service Providers

AlertCue may use third-party providers including:

• Google Workspace

• Stripe

• Twilio

• Wix

• Google Forms

• Google Sheets

These providers may process or store information necessary to operate AlertCue Services.

AlertCue does not control the independent privacy or security practices of third-party providers.

5. Information Sharing

AlertCue does not sell customer personal information.

Information may be disclosed:

• to operational service providers

• to comply with legal obligations

• to protect operational security

• to enforce agreements

• during business restructuring or transfers

6. Data Retention

Information may be retained:

• for operational purposes

• for billing purposes

• for legal compliance

• for fraud prevention

• for dispute resolution

• for operational recordkeeping

Certain onboarding or workflow information may be periodically deleted according to operational retention practices.

7. Data Security

AlertCue uses reasonable administrative and operational safeguards intended to help protect customer information.

However, no method of internet transmission or electronic storage can be guaranteed completely secure or uninterrupted.

8. California Privacy Rights

California residents may have rights under California privacy laws, including rights to:

• request access to collected information

• request deletion of certain information

• request correction of inaccurate information

AlertCue does not sell customer personal information.

9. Do Not Track Signals

AlertCue does not currently respond differently to browser-based Do Not Track signals.

10. Children’s Privacy

AlertCue Services are not directed to children under 13.

11. Policy Updates

AlertCue may update this Privacy Policy periodically.

Updated versions become effective upon posting.

12. Contact

AlertCue Support